May 22 2018
Camping Cavresc, hereinafter referred to as “Owner“, is concerned with the privacy of the User.
For this reason, we collect and use personal data only if necessary to provide products and services.
The User’s personal data includes information such as:
- First name
- Telephone number
- Date of birth
- Email address
- Website address
If at any time the user has questions about the policies of the Owner or his rights described below, the user can contact the Owner by writing to the address firstname.lastname@example.org. This inbox is actively monitored and managed so that the Owner can offer an experience that inspires trust.
What information do we collect?
The Data Controller collects data so that we can provide the best possible experience when using its Services. Many of what are believed to be personal data will be collected directly by the User when the User:
1. Create an account or purchase any of our Services (e.g. billing information, including name, address, telephone);
2. Request assistance from the owner’s customer support team (e.g. telephone number);
3. Fill in and submit a form on the site.
However, the Data Controller also collects additional information when providing the Services to the User in order to guarantee the optimal performance expected. These collection methods may not be evident to the User, for this reason the Owner wishes to highlight them and illustrate them below in greater detail, in particular which they are (as they may vary over time) and how they work:
Account information is collected in association with the use of the Owner Services, such as requests for information and requests to customer service and notes or details that explain what the User has requested and how the Owner has responded.
Data on the use of the Services are collected automatically when the User uses or interacts with the services of the Owner, including metadata, log-in files, cookies / device IDs and location information. This information includes specific data on the User’s interactions with the functions, contents and links (including those of third parties, such as social media plugins) contained in the Services: the IP address (Internet Protocol), the type and settings browser, the date and time of use of the Services, information on browser configuration and plugins, language preferences and cookie data, information on the devices that access the Services, including the type of device, the operating system used , device settings, application IDs, unique device identifiers and error data.
How the owner uses the data.
We consider it important to minimize the amount of data we collect and to limit its use and purpose only for the uses for which the User has granted us authorization, to what is necessary to provide the Services that the User has purchased or with which it interacts.
These uses include:
Provide, improve, update and enhance the Services that the Owner provides to the User. The Data Controller collects various information relating to the purchase, use and / or User interactions with the Data Controller Services. The owner uses this information to:
- Improve and optimize the operation and performance of our Services (including the Owner’s websites and mobile applications)
- Diagnose problems and identify, in terms of security, any risks, errors or improvements to be made to the Services
- Detect and prevent fraud and unauthorized use of our Services and systems
- Collection of aggregate statistics on the use of the Services
- Understanding and analysis of how the User uses the Services of the Owner and which products and services are most relevant to the User.
Often, much of the data collected is aggregate or statistical data on how people use our Services, and they are not connected to any personal data, but to the extent that it is personal data, or in which they are connected or connected to the data. personal, we treat them accordingly.
Sharing with trusted third parties. We may share your personal data with affiliated companies within the owner’s business group, with third parties with whom we have collaborated to allow the user to integrate their services into the owner’s services, and with third party service providers of trust, if necessary, to allow them to provide services on behalf of the Owner, for example:
- Processing of credit card payments
- Ad serving
- Conducting competitions or surveys
- Carrying out of demographic data analysis in relation to the Owner ‘s services and customers
- Communicate with the User, for example by e-mail or by sending surveys
We share your personal data only where necessary for third parties to provide the Services to users on our behalf, as necessary or required. These third parties (and any subcontractors) are subject to very strict terms and conditions for the processing of data and cannot use, share or store the User’s personal data for purposes other than those envisaged (or without the User’s consent) .
Communications with the User. The Data Controller reserves the right to contact the User directly or through a third party service provider in relation to the products and services of the Data Controller to which the User has registered or who has purchased, without it being necessary to provide communications relating to the service or the transaction. The Data Controller also reserves the right to contact the User with offers for additional services that the User deems useful, provided that the User has given his consent to the Data Controller or that they are allowed based on legitimate interests. These contacts can include:
- Text messaging (SMS)
- Telephone calls
The user can also update registration preferences relating to the receipt of communications from us and / or our partners by writing to: email@example.com .
If the User believes that someone has provided the Data Controller with his personal data and wishes to request that they be removed from the Data Controller database, we invite him to contact the Data Controller at firstname.lastname@example.org .
Compliance with requests under the law or regulations or from law enforcement agencies. The Data Controller collaborates with officials of public bodies and law enforcement agencies and private individuals in order to guarantee the application and compliance with the law. The Data Controller will disclose any information about you to government or law enforcement officials to prevent or stop activities that the Data Controller considers illegal or immoral.
To the maximum extent permitted by applicable laws, the measures reasonably necessary to inform the user in the event that the Data Controller is required to provide the user’s personal data to third parties in the context of legal proceedings will be taken.
Web data analysis. We use various web data analysis tools provided by service partners such as Google Analytics, to collect information on User interactions with our website or mobile applications, for example, the pages visited, the time dedicated to each page, the operating system and web browser used and information on the network and IP. We use the information obtained through these tools to improve the Services provided. These tools place permanent cookies in the User’s browser to identify him as a unique user on the next visit on our website. Each cookie cannot be used by others other than the service provider (e.g. Google for Google Analytics).
The owner is responsible for the processing of personal data received. In certain situations, the Data Controller may be asked to disclose personal data in response to requests from public authorities, including requests relating to national security or law enforcement.
How the user can access.
The user can request at any time to view, update or delete their data by writing to email@example.com.
If the User makes a request to delete his personal data and these data are necessary for the products or Services purchased by the User, the request will be satisfied only if these data are no longer necessary for the Services purchased or are no longer required for the legitimate commercial objectives of the Data Controller or to meet legal or contractual requirements regarding data retention.
How we keep it sage, store and keep the user’s data.
The Data Controller follows generally accepted standards to store and protect the personal data it collects, both during transmission and once received and stored, and this includes the use of encryption where necessary.
The Data Controller retains personal data only for the time necessary to provide the requested Services and subsequently for a series of legitimate legal or commercial purposes. These can include retention periods:
- by virtue of legal, contractual or similar obligations applicable to our business;
- to protect, resolve, defend or enforce the owner’s legal / contractual rights;
- to maintain a precise and accurate record of financial and commercial activities.
If the User has questions about the security or storage of his personal data, he can contact the Data Controller at firstname.lastname@example.org .
The owner’s services are available for purchase only to users over the age of 18. The services of the Owner are not addressed or designed to be used or to solicit the interest of those under 18 years of age. If the User is aware of or has reason to believe that someone under the age of 18 has provided the Data Controller with personal data, please contact us.
We will respond to all inquiries, questions or concerns within thirty (30) days.
Policy drawn up by Camping Cavresc and updated on 17.05.2018.